TTRS Crystals – Returns & Refund Policy

Thank you for shopping with TTRS Crystals. We want you to absolutely love your unique crystal specimens. However, if you are not entirely satisfied with your purchase, we are here to help.

1. "Change of Mind" Returns (Store Credit & Exchanges)

Under UK Distance Selling regulations, you have the right to change your mind within 14 days of receiving your items.

 Our Policy: For change-of-mind returns, we issue store credit or offer an exchange for another beautiful piece in our shop.

 How to notify us: You must inform us of your decision to return the item within 14 days of delivery by emailing us at thereikigardenwigan@gmail.com with your order number.

 Return timeframe: Once you have notified us, you have 14 days to safely package and return the items to our address.

 Condition of items: To be eligible for store credit or an exchange, crystals must arrive back to us completely unused, undamaged, and in their original packaging.

 Return Shipping Costs: The buyer is responsible for paying all return shipping costs for change-of-mind requests. We strongly recommend using a tracked and insured shipping service. Crystals are fragile, and we cannot issue credit for items that are chipped, broken, or lost in transit.

2. Damaged or Faulty Items

We take immense care in securely wrapping our crystals, but because they are natural structures, we understand accidents can happen during transit. Under the Consumer Rights Act, you are entitled to a full cash refund, repair, or replacement if an item arrives damaged or not as described.

 Reporting damage: Please inspect your order immediately upon delivery. If a crystal arrives broken or damaged, you must contact us within 30 days of receipt.

 Evidence required: Please email us clear photographs of the damaged crystal, the packaging it arrived in, and your order number to thereikigardenwigan@gmail.com.

 Return shipping for faults: If we request that the damaged item be sent back to us, we will cover the return postage costs or provide a prepaid label.

3. Non-Returnable & Custom Items

Unless they arrive damaged or faulty, we cannot accept returns, exchanges, or issue store credit for:

 Bespoke or custom-made items (including custom-wrapped crystal amulets, handmade statement necklaces, or specially requested stone sourcing).

 Sale or clearance items explicitly marked as "Final Sale" due to pre-existing natural flaws described in the listing.

4. Natural Crystal & Media Disclaimer

Please note that because we sell natural, organic earth elements, minor natural imperfections, internal fractures, vugs, or color variations are completely normal. These organic characteristics are part of the crystal's unique beauty and are not considered faults or damages.

To help you choose the perfect piece with total confidence, we ensure our listings feature multiple detailed photos and direct video links, allowing you to view the crystal in its true, authentic form before purchasing.

5. How to Package Your Return

Crystals require extra care when shipping.

1. Wrap the specimen securely in several layers of bubble wrap or protective paper padding.

2. Place it in a sturdy box, ensuring there is no room for the crystal to shake or shift around inside.

3. Include a note with your Name and Order Number inside the box so we can identify your return.

4. Send to our returns address-we will supply returns address via email 

6. Processing Time

Once we receive your returned item and verify its pristine condition, we will issue your store credit code or process your exchange/refund within 14 days.